We are committed to resolving customer/member grievances in a fair, transparent, and time-bound manner.
Members may lodge complaints through:
1. Email: grievance@ananturban.com
2. Phone: +91 8830248343
3. Physical Submission: Complaint Register at all branches
4. Website Form: www.ananturban.com/complaint.html
Acknowledgement: Within 2 working days of receipt.
Resolution Attempt: Within 7 working days for simple issues, and up to 30 days for complex/regulatory issues.
Level 1: Branch Manager / Customer Service Desk
Level 2: Grievance Redressal Officer (GRO)
Level 3: CEO / Nodal Officer of the Society
Final Appeal: If unresolved, approach Registrar of Cooperative Societies or Banking Ombudsman (if applicable).
Name: Darshan Bhoir
Designation: Grievance Redressal Officer
Email: grievance@ananturban.com
Phone: +91 8830248343
Address: G01 G02 THE CHAMBERS VIMAN NAGAR PUNE 411014